Terms and conditions

GENERAL TERMS OF USE OF THE ASTRA AI PLATFORM

1. GENERAL PROVISIONS

The operator of the online platform “ASTRA AI” (hereinafter referred to as the “Platform”) is Astra AI d.o.o., Resljeva cesta 1, 1000 Ljubljana, registration number: 9614036000 (hereinafter referred to as “Astra AI d.o.o. or Platform Operator”), which operates in accordance with applicable legislation and these General Terms and Conditions (hereinafter “General Terms”).

The General Terms and Conditions define the rights and obligations of the contracting parties, on one hand, the Platform Operator, and on the other hand, the user of the services provided and carried out by the Platform Operator, and determine the manner, price, content, and conditions of business.

Astra AI d.o.o. organizes access to the online tool named ASTRA AI, which allows users to access the tool that offers solutions to mathematical tasks using artificial intelligence, based on integration with ChatGPT, a tool provided by Open AI.

The use of the website and the online tool on the website is considered as the user’s consent to these General Terms. Do not use the service if you do not agree with the General Terms.

The services are available to all who agree with the General Terms, which are publicly published on the ASTRA AI platform.

2. DEFINITIONS

The terms written in capital letters used in these General Terms have the following meanings:

– “User”, “Client”, “You”, “Your” refers to both natural and legal persons who access astra.si/ai, communicate with us based on the use of the platform’s contacts and/or use our Services. The use of these terms also refers to other persons who access or use the Services and/or ai.astra.si on your behalf.

– “Platform Operator”, “Operator” is responsible for establishing and maintaining the platform that serves users learning mathematics, and for billing for services provided. The Platform Operator for ASTRA AI is Astra AI d.o.o., Resljeva cesta 1, 1000 Ljubljana, registration number: 9614036000.

– “Subscriber” is a legal or natural person who enters into a subscription contract or another contract with the Operator, committing to use the Operator’s services.

– “Subscription” is the monthly or annual value of the subscription relationship that the subscriber pays to the Operator for the use of ASTRA AI Platform services.

– “Registered User” is someone who self-registers on the Website and has limited access to the closed part of the portal.

– “Unregistered User” is a person who anonymously and without using a username and password accesses the open part of the Platform.

– “Price List” is a detailed list with which the Operator determines the value of each subscription package and additional payable content of the platform. The Operator reserves the right to supplement or change the price list at any time.

– “Services” is any activity performed by Astra AI d.o.o. for the subscriber. Services do not include questions and answers posted in the online program ASTRA AI.

– “ASTRA AI” refers to the online tool where subscribers can ask questions and receive mathematical instructions based on artificial intelligence from Microsoft and Microsoft Azure Open AI Service as well as Desmos.

– “Platform”, “Website”, “ASTRA AI” refers to the ASTRA AI website/platform, all its subpages, subdomains, content, services, and products it offers (these are: mathematical instructions using artificial intelligence).

– “Subscription Agreement” refers to the subscription relationship between the subscriber and the Operator. Based on registration, the subscriber acquires the right to use the platform, which is accessed with an email address.

– “Content” refers to information, texts, applications, videos, audio recordings, data, design, and other materials that are available on the Platform or are conveyed by ASTRA AI in some other way.

3. OPERATION OF THE PLATFORM

The Platform Operator maintains the Platform so that it is generally accessible 24 hours a day, all year round, but does not guarantee that it will operate uninterruptedly or without errors at all times.

The Operator reserves the right to interrupt access due to maintenance work, which will generally take place at night and on weekends. There may also be outages in access to the ASTRA AI Platform due to operational failures or technical equipment errors on the part of the Operator, internet providers, or users’ equipment, for which the Operator assumes no responsibility.

The Operator’s liability for any damage or inconvenience that may arise for the user due to technical reasons due to interruption of operation or disrupted access to the ASTRA AI Platform, to connections or associated websites, is entirely excluded.

By using the Platform, you agree that without prior written permission, you will not copy, reproduce, modify, distribute, or publicly display any content of the Platform.

Liability for errors in the information provided on this website and/or for any incorrect or misunderstood content is excluded. Users of the ASTRA AI tool acknowledge and agree by using it that the tool is intended to assist in learning mathematics.

4. CONTENT OF THE PLATFORM

The Platform Operator strives to offer users assistance in learning mathematics.

The Operator assumes no responsibility for the accuracy, completeness, and timeliness of the information and data that users obtain through the conversational interface on the Platform as well as on the links or related other web pages.

The Operator’s liability for inconvenience or damage that may occur to the user due to possible incorrect, incomplete, or in any way unsuitable data or services on the ASTRA AI Platform is entirely excluded. Users use the content published on the portal at their own risk.

5. ASTRA AI WEB PROGRAM

Registered users have access to the ASTRA AI web program on the ASTRA AI web platform, which provides mathematics instruction using artificial intelligence.

Providing answers via the ASTRA AI program is enabled through artificial intelligence. The Platform Operator is not responsible for the accuracy of the answer given by the ASTRA AI web program and is fully exempt from any inconvenience or damage that may arise to the user due to possible incorrect, incomplete, or in any other way inappropriate data provided by ASTRA AI.

By using the ASTRA AI program, the user acknowledges and understands that the ASTRA AI web program serves as assistance in learning mathematics. Additionally, the user understands and acknowledges that the quality of the answer given by ASTRA AI is largely dependent on the quality of the question posed by the user.

By subscribing to a monthly or annual subscription, the user obtains the right to pose 1,000 questions per month in the ASTRA AI web program. Unused questions from one month do not carry over to the next month.

The Platform Operator reserves the right to grant the user access to the use of the ASTRA AI web program within 24 hours after successful registration.

The Platform Operator reserves the right to limit users’ access to posting additional questions, in case of suspected abuse of the ASTRA AI web program.

6. COMMUNICATION NETWORK AND EQUIPMENT

The user is responsible for providing appropriate computer equipment or a personal computer with a suitable internet connection and appropriately installed web browser to access the ASTRA AI Platform.

The Operator advises users, for effective and secure use of all internet services, as well as in the case of accessing the ASTRA AI Platform, to install the latest software with all currently available updates and to use appropriate communication equipment that complies with all safety regulations.

The Operator assumes no responsibility for any inconvenience or damage that may arise to the user due to access problems or the use of the ASTRA AI Platform originating from inadequate equipment of the subscriber or from the improper use of this equipment by the user.

7. PROTECTION OF PERSONAL DATA

The Platform Operator commits to protecting personal data when the ASTRA AI Platform is used by users. Collected data will under no circumstances be transferred to third or unauthorized persons. The User is also responsible for the protection of their data by ensuring the security of their username and password.

More information on personal data protection can be obtained in the “Privacy Policy,” available at the link.

8. USE OF THE PLATFORM

8.1. Free user of the platform

A free registered user of the Platform has access to five (5) questions per month.

8.2. Registered user

A registered user of the Platform can only be a user who has entered into a subscription relationship.

A registered user is obliged to enter correct and true information about their email address and other personal data that relate to them and are required by the registration process. Upon entering the required information, they receive a one-time password sent to the entered email address. It is considered that the User has become acquainted with the General Terms and Conditions after completing the registration and agrees with them.

After confirming and entering all required data, one becomes a Registered User.
The one-time password and email address must be kept by the User as a trade secret. It is not allowed to pass the one-time password and email address to third parties and use them on multiple devices simultaneously.

As soon as the Platform Operator detects misuse, it can immediately disable the email address and password for the user, without prior notification. The email address and password remain active in the Operator’s system for 6 months from the last login on the Platform.

By paying a monthly or annual subscription, a Registered User acquires the right to
use the tool for mathematics instruction with the help of artificial intelligence.

If a Registered User no longer wishes to receive notifications or be registered, they must unsubscribe. This is done by writing to info@astra.si.

8.3. Unregistered user

Is a person who anonymously and without registration accesses the open part of the portal. 

9. SUBSCRIPTION RELATIONSHIP

9.1. Conclusion of a subscription relationship

The subscription relationship for the use of the ASTRA AI Platform is concluded with the Platform Holder.

9.2. Subscription packages and other subscription services

The ASTRA AI Platform offers the conclusion of a subscription relationship on a monthly or annual basis.

More detailed information about the services offered is available on the ASTRA AI Platform, where the service offer is constantly supplemented and upgraded. An informative price list is published on the website.

The Platform Holder reserves the right to offer the subscriber certain benefits, the type and duration of which are determined in more detail by the Subscription Agreement.

9.3. Termination of the subscription relationship

The subscription is concluded for a period of one month or one year and is automatically renewed if the subscriber does not unsubscribe. Unsubscribing is possible through profile settings by clicking on “Manage subscription”. After unsubscribing, the Astra AI service will still be available to the Subscriber for the remaining time of the monthly or annual subscription until the next scheduled payment date. A refund can only be arranged if during this time the unsubscribed Subscriber does not use the Astra AI service and after the expiration of the remaining time when the Subscriber still has access to the Astra AI service.

The Platform Holder reserves the right, for business reasons, to discontinue maintaining the Platform and to stop providing services to Users. In such cases, it may unilaterally terminate the subscription agreement and is obliged to notify the Subscriber. In the written notification, the Holder must provide the Subscriber with the date of the Platform’s discontinuation of operation, which is also the date of termination of the Subscription relationship, as well as all mutual rights and obligations of the Holder and the Subscriber under the Subscription Agreement they have concluded.

10. SUBSCRIPTION AND REFERRAL PROGRAM

10.1. Compensation and payments

Some services of the ASTRA AI Platform are payable and are charged in accordance with the currently valid price list.

10.2. Subscription packages

The price of the subscription for individual package access is determined by the valid price list.

The price of each subscription package is usually paid monthly or annually. The first subscription is paid upon conclusion of the subscription agreement, based on the invoice paid through the stripe.com web application.

Invoices for all services that the Holder charges to the subscriber based on the subscription agreement, as well as any reminders for invoice payment, are sent to the subscriber by email. The subscriber is obliged to inform the Holder of these general conditions about any changes in their address or headquarters or other relevant data that are important for the subscription relationship.

10.3. Referral Program

Existing free users and registered users of the Platform can participate in the Astra AI referral program. The referral program runs from January 15, 2024, until cancellation.

In the referral program, every free user and registered users of the Platform can participate as a Referrer.

Through the interface in the Platform, all existing users have access to a referral link, through which they can invite their friends or acquaintances to register on the Platform. If the invited user or Referee concludes a subscription agreement, the referrer will be rewarded with additional free questions for the use of the Platform. There is no time limit between the referral (the referee registers) and the conclusion of the subscription (the referee concludes a subscription relationship).

The levels and definitions of benefits at different stages of the referral program are available to all users in the profile settings on the Platform. Benefits of the referral program are not transferable. The referral program can only be used by the user for personal use and non-commercial purposes.

A user can forward the recommendation to several people, but a referrer can have up to 25 active referees. Once the referrer has brought in 25 referees (who have entered into a subscription relationship), the referral program ends for them, or they have reached the last level of the program.

The platform holder reserves the right to change the rules of the referral program if required by significantly changed technical or commercial circumstances or reasons on the public’s part. If there are significantly changed circumstances, the Platform holder will timely modify the conditions of the referral program and notify all participating users via email.

11. LIMITATION OF THE PLATFORM HOLDER’S LIABILITY

Services of the ASTRA AI Platform are available “as is”. The Platform Holder does not offer any warranty, conditions, guarantees, either expressed explicitly or implicitly, for any matter, including (but not limited to) performance, results, security, non-infringement, integration, uninterrupted use, functionality, expectations, satisfactory quality, or fitness for any particular purpose.

The Platform Holder does not guarantee that:

• the operation of the ASTRA AI Platform will be uninterrupted or error-free;
• in the case of errors, all errors will be corrected in the shortest possible time;
• the ASTRA AI Platform will meet the needs of users or operate with any hardware or software other than that specified by the Platform Holder.

The Platform Holder does not guarantee the operation of the ASTRA AI Platform in the case of use or integration with third-party products. The Platform Holder does not give any other warranties or guarantees regarding the ASTRA AI Platform, including explicit or implied warranties regarding adequate quality, fitness for sale and for a particular purpose, and regarding the non-infringement of third-party rights and all other warranties.

To the extent permitted by applicable law, the Platform Holder disclaims liability for direct, incidental, special, or consequential damage that has occurred due to the use or operation of the ASTRA AI platform, even if the user has been informed of the possibility of such damage.

The Platform Holder is not responsible for any failure or delay in providing Services, nor for contractual or non-contractual damage arising from or in any way connected with the General Conditions.

The Platform Holder is also not responsible for the loss of business, loss of profit, business interruption, loss of business information, or any other economic loss.

The Platform Holder is not responsible for answers provided by the ASTRA AI web program. The mentioned web program only offers assistance in learning mathematics.

12. PROTECTION OF THE COPYRIGHT AND INTELLECTUAL PROPERTY

The source code of the ASTRA AI Platform, all Content of the Platform, including logos, images, text, graphics, sound, and other intellectual property, is the exclusive property of the Platform Holder and is subject to the protection of intellectual property rights (both in terms of copyright and industrial property rights), as defined by the relevant and applicable legislation in this field.

By installing, downloading, or using the ASTRA AI Platform, the user acquires only a non-exclusive, non-transferable, time-limited right to use the Platform exclusively on their device and may use it exclusively for non-commercial purposes. The Platform is owned by the Platform Holder, and by installing, downloading, or using the Platform, the user does not acquire any other intellectual property rights or other rights on the Platform, except those provided to the user by these General Conditions. The user may not make copies of the application, perform reverse engineering, modify, or otherwise interfere with the Platform, lease it, or grant further sublicenses.

13. FINAL PROVISIONS

The Platform Holder reserves the right to discontinue the Service offer at any time or to limit access to astra.si/ai at any time without any reason, even if the Platform Holder believes that the user violates these General Conditions.

The Platform Holder may change the General Terms and Conditions of the ASTRA AI Platform at any time, in any way, partially or entirely, regardless of the reason and without prior notice.

The Platform Holder has the right to occasionally change the provisions of the General Conditions so that they reflect changes in Services or the way of doing business, which he is obliged to publish on astra.si/ai.

The amended General Conditions come into force on the date of publication on the ASTRA AI Platform.

Whenever you want to use the Platform, check the General Conditions to ensure you understand the General Conditions that apply at that time.

If you do not agree with the changes to the General Conditions, you have the right to stop using the Services. Your continued use of ASTRA AI after the date when the changes were published means acceptance of the amended General Conditions.

The General Conditions are published on the Platform and come into force on the date of publication.

Slovenian law applies to the assessment and interpretation of these General Conditions and the rights and obligations of the parties from or in connection with these General Conditions, excluding conflict of law rules.

In the event of a dispute related to any aspect of these General Conditions and if the dispute cannot be resolved through negotiations, you agree that in the case of a legal dispute arising from or in connection with these General Conditions and the rights and obligations of the parties from or in connection with these General Conditions, the exclusive jurisdiction is the court in Ljubljana.

For general support needs, you can contact the company via the email address info@astra.si.

Last update: April 1, 2024