Help Centre & FAQ
Astra AI help: answers to common questions about subscriptions, billing, payments, refunds, account access and technical issues. If you can't find what you need, write to support@astra-ai.co or submit a support request.
Subscriptions and Billing
How does subscription renewal work?
The subscription renews automatically after the billing period ends. You can cancel your subscription at any time, and you'll keep access until the end of the billing period. Monthly subscriptions last thirty days from the purchase date. Annual subscriptions last one calendar year from the purchase date.
How can I pause or cancel my subscription?
You can pause or cancel your subscription at any time in your profile settings under the "Subscriptions" tab. Select the "Cancel Subscription" button. If you have a monthly subscription, you can pause it. You can choose a period of one to three months during which you will not be billed. You can end the pause at any time and continue using the service immediately. Even if you cancel your subscription early, you'll have access until the end of the period you have already paid for.
How can I check if my subscription was successfully cancelled?
You can check your subscription status in the "Subscriptions" tab in your profile settings. If the cancellation was successful, it will show the "cancelled" status along with the date until which you still have access.
Where can I find invoices and payment confirmations?
You can find all invoices in the "Subscriptions" tab.
Payments and Refunds
My subscription renewed and I didn't notice. What can I do?
We understand this can happen. In this case, please write to us at support@astra-ai.co and include the email address you used to set up the subscription. We will handle your case according to our terms of service and find the best possible solution.
What payment methods do you support?
End users can pay directly on the platform. We support payment by credit or debit card, PayPal, Revolut, Apple Pay and Google Pay.
Access Issues
I don't receive the six-digit access code. What should I do?
The code is sent to the same email address you use to log in. If you still don't see the code in your inbox, please check your spam folder as well.
Payment was processed, but I still don't have unlimited access. What should I do?
Access is linked to the email address you used when purchasing the subscription. In your profile settings under the "Subscriptions" tab, check whether you can see invoices and an active plan. If you don't see them, the subscription is not linked to the email address you're using to log in. If you use multiple email addresses or made a typo during purchase, please write to us at support@astra-ai.co and we'll check which email the subscription is linked to.
Technical Support
What should I do if Astra AI won't load?
First, refresh the page. Then try opening Astra AI in a different browser or in incognito mode. If possible, also test it on another computer or device.
Can't Find an Answer?
If you didn't find an answer to your question, you can submit a support request. We'll be happy to help you as soon as possible.